Quality Grading Scheme

• Access to one-to-one advice from a team of experienced Quality Advisors.
• Provision of a written report highlighting the strengths and weaknesses within your business with advice on how to maximise customer satisfaction.
• Access to Tourism NI marketing support including a display on Tourism NI’s consumer website discovernorthernireland.com which receives over 2.9 million visitors each year, with more than 375,000 visitors sourcing information on tourist accommodation.
• Provision of a suite of marketing support materials, including a star rating plaque, window sticker, certificate and web logo for use on your website and social media channels.
• Access to Tourism NI’s specialist Welcome Schemes.

Assessment process

The assessment process for B&Bs, guest houses, guest accommodation, self-catering and hotel operators is as follows.

• Assessment criteria for hotels
• Guidance notes for hotels
• Assessment criteria for small serviced accommodation
• Guidance notes for small serviced accommodation
• Assessment criteria for self catering
• Guidance notes for self catering
• Assessment criteria for hostels
• Guidance notes for hostels

Some properties that come out of our grading schemes continue to display Tourism Northern Ireland branding (signage, certificates, window stickers, text reference and/or logos) or claim to have a Tourism Northern Ireland star grade when they are not legally entitled to do so.

Displaying Tourism Northern Ireland signage, certificates, window stickers, text referencing and/or logos when no longer participating in our grading schemes is an offence under The Tourism (NI) Order 1992 and is misleading to potential guests/visitors.

We regularly monitor the use of signage, certificates, window stickers, text referencing and/or logos and we investigate any matters concerning improper signage to ensure appropriate action is taken.

If you find any establishments that are not in our schemes but are displaying Tourism Northern Ireland branding in any form, we want to know about it.

Contact our team in confidence below.

If you would like to find out more information on sourcing local produce please see the following guides:

• Welcome Hamper