30 Mar 2023

Embracing the Disability Discrimination Act – Visitor Attractions and Experiences

This webinar, delivered by Una Wilson, Equality Officer for the Equality Commission for Northern Ireland, will address the barriers preventing people with disabilities from booking and staying in your visitor attractions and experiences.

The session will provide practical information and helpful techniques to help you to improve accessibility for people with disabilities.

Why should you attend?

An accessible business is one that is equally open to all potential customers, including the approximately 400,000 people in Northern Ireland who have a disability.

Providing better access means that your business is more welcoming to everyone. Enabling customers with disabilities, carers and people of all ages to access your services which will widen your customer base.

Every business has a legal duty to take reasonable steps to ensure that people with disabilities can access their services, but there are many other reasons why you should stop and consider how accessible your business currently is.

Who should attend?

The webinar is free to attend and is aimed at anyone working across the visitor attractions and experiences sector. However, the content and learnings are highly transferable across the tourism sector, so everyone is very welcome to attend.

About our speakers

Una Wilson is the Equality Officer for the Equality Commission for Northern Ireland. Una will highlight important considerations that can support inclusivity and accessibility in visitor attractions and experiences.

This webinar will be facilitated by Claire McNaughton who is a Senior Quality Advisor with Tourism NI. Claire has extensive experience within the visitor attraction sector in Northern Ireland and is currently developing a visitor experience quality scheme for attractions and experiences to enhance their product offerings and services.