30 Mar 2023

Embracing the Disability Discrimination Act – Visitor Attractions and Experiences

This webinar, delivered by Una Wilson, Equality Officer for the Equality Commission for Northern Ireland, addressed the barriers preventing people with disabilities from booking and visiting your visitor attractions and experiences.

The session provided practical information and helpful techniques to help you to improve accessibility for people with disabilities.

Why should you attend?

An accessible business is one that is equally open to all potential customers, including the approximately 400,000 people in Northern Ireland who have a disability.

Providing better access means that your business is more welcoming to everyone. Enabling customers with disabilities, carers and people of all ages to access your services which will widen your customer base.

Every business has a legal duty to take reasonable steps to ensure that people with disabilities can access their services, but there are many other reasons why you should stop and consider how accessible your business currently is.

Who should attend?

The webinar was free to attend and is aimed at anyone working across the visitor attractions and experiences sector. However, the content and learnings are highly transferable across the tourism sector, so everyone is very welcome to attend.

About our speakers

Una Wilson is the Equality Officer for the Equality Commission for Northern Ireland. Una highlighted important considerations that can support inclusivity and accessibility in visitor attractions and experiences.

This webinar was facilitated by Claire McNaughton who is a Senior Quality Advisor with Tourism NI. Claire has extensive experience within the visitor attraction sector in Northern Ireland and is currently developing a visitor experience quality scheme for attractions and experiences to enhance their product offerings and services. 

Please find a copy of slides from the presentation in the 'Presentations' section. This is also available in alternative formats - to request please simply contact us using the form below.'

You will also find a downloadable document with links to signpost businesses to resources that may improve the accessibility of their services for disabled people. The list is not exhaustive, and Tourism NI does not and cannot endorse or recommend any of the resources referenced in this document.

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If you missed this webinar, you can view the recording below: