21 - 31 Mar 2022
WorldHost Workshops
Further dates in March announced for WorldHost online workshops
Empower your front-line staff to deliver excellent customer service and help give your business the outstanding reputation it deserves.
Additional workshop dates for the online WorldHost Principles of Customer Service training programme are available with a limited number of FREE places throughout March 2022.
Who should take the workshop?
This workshop was aimed at any front-line staff who come into contact with and have regular interactions with customers.
What does it cover?
- Identifying customer needs and managing expectations
- The importance of making a great first impression
- Applying customer service within your role and sector
- Communication skills to improve your customer interactions
- Leaving a lasting impression
- Planning for professional development
Benefits of the programme
- An easily accessible online programme set over one day
- Adaptable to multiple roles, sectors or industries
- Easy to contextualise
Positive outcomes for your organisation
- Increased revenue, repeat business, average spends and net sales
- Increased staff motivation, and therefore reduced staff turnover and absenteeism
- Higher quality assurance ratings and improved scores on online review sites
Upcoming dates:
Mon 21st March , 09:30 - 16:30 GMT
WorldHost Principles of Customer Service - online programme
Wed 23rd March, 09:30 - 16:30 GMT
WorldHost Principles of Customer Service - online programme
Tues 29th March, 09:30 - 16:30 BST
WorldHost Principles of Customer Service - online programme
Thu 31st March, 09:30 - 16:30 BST
WorldHost Principles of Customer Service - online programme
Please note: Places are limited to 2 people per business and are not open to local authorities on this occasion. If you are unable to attend, notice must be provided to trainingops@people1st.co.uk at least 48 hours in advance in order to avoid a non-attendance fee of £50 being applied.