27 Jan - 7 Mar 2022

WorldHost Workshops 2022

Prepare your staff to deliver excellent customer service to a wide range of unique customers

Tourism NI is working in partnership with People 1st International to offer a series of WorldHost workshops to tourism and hospitality businesses across Northern Ireland.

WorldHost Principles of Customer Service and WorldHost Inclusive Service workshops are available across each Council area with a limited number of free places.

Workshops on offer include:

WorldHost Principles of Customer Service

Empower your front line staff to deliver excellent customer service to give your business the outstanding reputation it deserves. These workshops are available both online or face to face, running across the country on the following dates:

Face to Face

  • Mid & East Antrim – 27th January 2022
  • Derry-Londonderry & Strabane – 2nd February 2022
  • Armagh, Banbridge & Craigavon – 3rd February 2022
  • Mid Ulster – 9th February 2022
  • Fermanagh & Omagh – 10th February 2022

Online

  • 7th February
  • 15th February
  • 16th February
  • 21st February
  • 24th February
  • 2nd March
  • 7th March

WorldHost Inclusive Service

Give your employees the skills to welcome a diverse range of people to your business and provide them with a consistent level of service befitting progressive moral, ethical and cultural attitudes. These workshops will be face to face, running across the country on the following dates:

  • Derry-Londonderry - 27th January 2022
  • Belfast - 1st February 2022

Places will fill up fast – don’t miss your chance to register now!

Please note – face to face workshops may be moved online, this will be dependent on relevant guidance regarding Covid-19 and will be communicated in advance.