5 May 2021
Management Skills Spotlight Series - Spotlight on Changing Customer Service Needs
This session was delivered as part of the Hospitality and Tourism Recovery Programme.
Management and staff across the Hospitality and Tourism sector have been under huge strain since the beginning of the pandemic. As identified by industry representatives, funded by the Department for the Economy (DfE), and delivered in partnership across NI FE Colleges, this free programme has been designed to provide a skills-led approach to supporting managers as they move through the pandemic restrictions into recovery in the year ahead.
The Management Skills Spotlight Series is a great opportunity to gain bite-sized learning directly relevant to your industry, your role, and in the work you undertake every day that impacts you as a manager. This series will enable you to build skills, gain knowledge and share experiences with other managers in the Hospitality and Tourism sector. Drawing on the skills and expertise of our guest speakers, industry representatives, as well as college lecturing staff.
Marianne Hood, Marianne Hood Hospitality Solutions, explored the impact of the pandemic on the customer, how customer service needs have permanently changed and how you as a manager can identify, respond and successfully meet these needs.
This was a partner event. For more details on the full Hospitality and Tourism Recovery Programme please click here.
If you missed this session, or wish to watch it again, you can view a recording of the webinar below.